AI-Powered Hospitality CRM
Turn guest data into revenue, recognition & loyalty
Loyalist is an AI-powered hospitality CRM and guest relations platform that connects all your guest data into a singular source of truth.
1,000+
Restaurant locations on Loyalist
2-Way
Integration with all major restaurant systems
$1,800/mo
Average incremental revenue per location
TRUSTED BY TOP OPERATORS AT
Integrations
Your data, unified and actionable
R
Resy, OpenTable, Tock, SevenRoomsT
Toast, Square, MicrosS
ShopifyH
Hotel PMS SystemsT
Tripleseat+
50+ more & growingIntegrate
LOYALIST
Unified Guest Profile
Smart check matching, auto-tagging, cross-location identity
Activate
✉
Email & SMS Marketing★
Review Management✎
Reports & Analytics🤖
AI Chat & Automations📱
VIP Text Line🍴
Event & Catering SalesYour Goals, Our Tools
Every goal your team has, there is a path to get there
Increase Revenue
Find untapped potential in your guest database. Re-engage lapsed guests, send targeted invites to events, upsell big parties into private dining, and boost events and catering with the right audience.
Auto-TaggingEmail CampaignsNotify ListBoost Events & Catering
Build Brand Reputation
Turn your happiest guests into your loudest advocates. Amplify 5-star reviews to Google, intercept negative feedback privately, and boost SEO with real guest sentiment.
Review SuiteAI ResponsesCustom Review PageDaily Digest
Save Time & Reduce Labor
Automate tagging, segmentation, recurring reports, and responding to reviews. Replace spreadsheet tracking with built-in revenue attribution so your team can focus on hospitality.
Auto-TaggingScheduled ReportsRevenue AttributionAI Review Responses
Provide VIP Perks
Offer house accounts, private booking via text, and linked assistant profiles. Monitor VIP usage and spend so you know which perks deliver real value.
House AccountsVIP Text LineProfile Linking
Guest Recognition
Know who is walking in before they arrive. Receive alerts for high-profile bookings, flag critics and media, auto-tag by behavior and preferences, and map relationships between guests.
Booking AlertsRelationship MappingPre-Arrival NotesFlag Critics & Media
Maximize Covers
Monitor Notify List pressure, forecast with holiday data, and fill less desirable times with requests from top concierges.
Calendar ViewNotify ListConcierge NetworkForecasting
Sample Use Cases
What operators are doing with Loyalist today
Win back lapsed regulars with automated outreach about new specials and personalized incentives
Birthday outreach 30 days out to invite guests to celebrate or host a private event
Cross-sell Notify List guests to sister locations, filling seats with your most engaged diners
Re-engage corporate bookers from last year's holiday season with personalized invitations
Tag top wine spenders automatically and follow up with exclusive tasting event invitations
Auto-send thank you notes to every guest who spends above a set threshold per person
AI Review Suite
Every review. One place. Powered by AI.
Centralized Review Inbox
View and respond to reviews across Resy, OpenTable, Google, Yelp, TripAdvisor, and custom surveys from a single dashboard.
AI-Drafted Responses
Let AI draft review responses for your team to approve. Respond faster while staying on-brand and personal.
5-Star Amplification
Automatically email guests who leave 5-star reviews and invite them to post on Google, boosting your SEO and discovery.
Negative Review Intercept
Custom review pages route 5-star guests to Google while keeping lower feedback private to your team.
Daily Snapshot & Trends
Receive a daily digest of reviews and trends. See ratings by server, tag, or location so nothing slips through.
Negative Review Alerts
Get instant notifications when negative reviews land so your team can act before the next visit.
Resy
Google
Yelp
TripAdvisor
OpenTable
Custom Surveys
How to Get Started
Live in weeks, not months
1
Connect Your DataPlug in your POS, reservation system, and other guest data sources. Loyalist unifies and removes duplicates automatically.
2
Customized OnboardingA dedicated plan tailored to your restaurants and recurring calls with our onboarding team for strategy and best practices support.
3
Go LiveLaunch guest journeys, start tagging guests, and drive revenue with hands-on support from the Loyalist team.